Questioning Protocol: How to Build a High Performing Healthcare Team Focused on
Randi Redmond Oster, Crohn’s Parent & Author of Questioning Protocol
In this presentation learn how to build a high performing team focused on the patient experience. The tips, tools and techniques shared in this session are how the speaker empowered her son to thrive after multiple operations with Crohn’s Disease. They are based on her leadership experience in GE and compassion as a mom. The participant will discover easy to implement, low cost, patient focused tactics to implement that help improve HCAHAPS scores, learn a simple technique to help a patient find the best solution based on their needs and find out the memorable acronym that explains the patient perspective and reminds healthcare professionals what they can do to meet patients’ needs.
Related content
-
Patient Family & Community EngagementCovid-19 Vaccine Perception and Hesitancy Among Uninsured Free Clinic Patients
There are many complexities regarding the acceptance of COVID-19 vaccines, mainly because the COVID-19 vaccine had a fast track of development compared to vaccines developed in the past years. The purpose of this study is to understand COVID-19 vaccine perception and hesitancy among uninsured free clinic patients using the theory of planned behavior. This study
Learn more -
Patient Family & Community EngagementG2G: Moving from Good to Great; A Focused Approach to Improve Colleague Engagement and Patient Experience
By Ellen Harry Imagine a ‘Picture Perfect Room’ with a place for patient belongings, a chair for the provider, therapy equipment, and more; ‘Triad Rounding’ that includes the bedside nurse, provider, and patient; a warm handoff as patients transition throughout the Medical Center; a ‘Close the Loop’ process ensuring all patients are asked if they
Learn more -
Culture & Leadership | Patient Family & Community EngagementApplying Equity, Diversity, and Inclusion in Co-design with Patient Experience Partners
Watch this webinar to learn about the Patient Experience Partner (PXP) Program at North York General Hospital (NYGH), a 480-acute care bed community academic hospital in Toronto, Ontario, Canada. The presenters will provide an overview of a specialized volunteer program for the purpose of informing hospital service design through the patient and caregiver lens. PXPs
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Questioning Protocol: How to Build a High Performing Healthcare Team Focused on
$49.00
PURCHASE NOW