PX Pulse: Consumer Perspectives on PX in the U.S. – January 2020

The Beryl Institute and Ipsos unveiled the inaugural PX Pulse, a first of its kind effort to elevate understanding of and track the current perspectives on patient experience in healthcare across the United States. The first quarterly survey found that most U.S. patients were largely positive about their own experiences with the healthcare system but had a less positive perception of the quality of the U.S. system overall. The positive personal experiences were driven in part by respondents’ satisfaction with their primary care physician.

A few Key Findings from Inaugural Survey include:

• People are more positive about their own personal experiences with healthcare  (66%) than about the overall quality of care in the United States (46%).
• Costs are the most important set of issues for consumers, with 73% prioritizing costs related to insurance coverage, prescription drugs, and hospital care.
• Over 90% of people affirm that good patient experience is either very important or extremely important to them.