Reflections from PX Professionals Impacted by Personal Healthcare Experiences
Sharing healthcare experiences of eight patient experience professionals, this paper explores their personal stories and provides insight into how these experiences impacted them both personally and professionally. Their situations prompt a renewed focus on improving the patient experience and frame a plan for action in healthcare organizations globally. Contributors include: Katherine (Kate) Kalthoff, CPXP, Northwest Community Healthcare Nancy Lawrence, St. Thomas Elgin General Hospital Jennifer McCroskey, BSAH, RRT, CPXP, Bristol Regional Medical Center Wendy K. Nickel, MPH, Center Patient Partnership in Healthcare Cindy O’Hara, RN, MSN, Inova Loudoun Hospital Naomi Peek, Cancer Care Ontario Heather Rommes, Forbes Hospital Mariane Stefano, FACHE, Nemours Children’s Health System The paper opens with a special introduction from Wendy Leebov, Partner at Language of Caring. A lifelong activist for creating healing environments for patients, families and the entire healthcare team, Leebov is a breast-cancer survivor and has been a watchful and engaged family member through the prolonged, life-threatening illnesses of her sister, mother and friends.
Related content
-
Culture & Leadership | Staff & Provider EngagementEnterprise Volunteer Management: From Silo to Systemness
The ever-changing healthcare environment has required hospitals across the country to rethink how they deliver care and support services. Inova Health System in Northern Virginia has been on a transformational journey to embed a culture of collaboration across the organization. Volunteer Services is one of the areas that has shifted from a silo-based to an
Learn more -
Staff & Provider EngagementCommunicating at an Elementary Level: Lessons from Young Learners
Join us as Katelyn Moser, Senior Director of Patient Experience at MedStar Washington Hospital Center, shares insights from Career and Communication Day—an innovative initiative that brings elementary school students to her campus. This program not only reinforces essential communication skills among staff but also introduces children to the diverse career opportunities within healthcare. Don’t miss
Learn more -
Staff & Provider EngagementPX Ownership at the Frontline: Innovating an Experience Champions Program
Is your PX team “spinning a lot of plates”? Windie Her shares how UC Health, a huge system supported by only 12 Patient Experience Professionals, faces the challenge of managing numerous tasks while improving experience. To keep its plates from dropping, UC Health developed an Experience Champions program involving 665 frontline staff members across 111
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Reflections from PX Professionals Impacted by Personal Healthcare Experiences
$29.95
PURCHASE NOW