Person Centered Care: Definitions and Perceptions of Various Stakeholders
Published June 10, 2019
This descriptive qualitative study was designed to increase our understanding of care as experience by various stakeholders in a nursing home. This study took place in the assisted living and long-term care units of one continuing care retirement community that implemented culture change as its model of care. All employees had received an introductory training session on culture change and continued to receive ongoing educational sessions from management staff. Residents and families were given information on patient choice and self-direction by staff.
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Culture & Leadership | Patient Family & Community Engagement | Policy & Measurement | Staff & Provider Engagement
Pulse Check: Perspectives on Human Experience
Published September 19, 2025
Complimentary – This 30-minute session will explore key headlines from the most recent PX Pulse report and findings from the State of Human Experience 2025 study. Participants will engage in discussion on consumer perspectives on the current state of healthcare, review the biggest trends in human experience, and reflect on how these insights will impact both
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Quality & Clinical Excellence | Staff & Provider Engagement
Making Invisible Work Visible: Building Patient Trust
Published September 10, 2026
11:00 AM PT / 02:00 PM ET / 07:00 PM London – Much of the work that shapes a patient’s experience happens before, between, and after the clinical encounter: reviewing records, reasoning through options, coordinating care, navigating barriers, and following through. Yet patients can only interpret the signals they are able to see. This webinar
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Staff & Provider Engagement
Building Collaboration Through a Volunteer Liaison Program
Published October 1, 2026
11:00 AM PT / 2:00 PM ET / 7:00 PM London – Discover how a Volunteer Liaison Program can transform your volunteer strategy by strengthening collaboration between staff and volunteers. This session introduces a structured model that empowers staff to serve as liaisons, improving communication, supervision, and alignment with departmental goals. Attendees will explore methods
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