Person Centered Care: Definitions and Perceptions of Various Stakeholders
Published June 10, 2019
This descriptive qualitative study was designed to increase our understanding of care as experience by various stakeholders in a nursing home. This study took place in the assisted living and long-term care units of one continuing care retirement community that implemented culture change as its model of care. All employees had received an introductory training session on culture change and continued to receive ongoing educational sessions from management staff. Residents and families were given information on patient choice and self-direction by staff.
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Staff & Provider Engagement
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Published February 20, 2025

Join us as Katelyn Moser, Senior Director of Patient Experience at MedStar Washington Hospital Center, shares insights from Career and Communication Day—an innovative initiative that brings elementary school students to her campus. This program not only reinforces essential communication skills among staff but also introduces children to the diverse career opportunities within healthcare. Don’t miss
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Infrastructure & Governance | Staff & Provider Engagement
At the Ready! An Innovative Volunteer Float Pool and Its Positive Ripple Effects
Published November 20, 2025
Have you ever faced an urgent request from a colleague, knowing the perfect volunteer to fill their request but unsure if they are onboarded, trained, and available? This session will explore the creation and implementation of the “At the Ready!” volunteer float pool at Mount Sinai Hospital, highlighting its transformative impact on our response to
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Patient Family & Community Engagement | Quality & Clinical Excellence | Staff & Provider Engagement
Collaborative Solutions for Managing Challenging Family Interactions
Published January 27, 2026
2pm ET / 1pm CT / 12pm MT / 11am PT – Discover a human-centered, multidisciplinary approach to navigating difficult family interactions in healthcare. This webinar shares how teams across all levels – clinicians, leaders, and families – developed tools, algorithms, and training processes to ensure safety, teamwork, and emotional support. Attend this webinar to
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