Peer Navigation in Transgender Care

Jonathan Bullock | Principal Consultant, National Leader, Person & Family Centered Care, Kaiser Permanente
“Dexter” Janet Borrowman | Director, Care Experience, Maui Health System, Affiliated with Kaiser Permanente
This webinar will outline how Kaiser Permanente, in an effort to provide their transgender community expanded and holistic care, utilized a human centered CoDesign methodology to create a large scale, multi-region peer navigation program. While peer navigation is already being used at Kaiser Permanente in a number of care settings, this was an opportunity to take program design to the next level. This webinar will provide an overview of patient-identified need surfacing; ethnographic interviews; observation and shadowing; group brainstorming; rapid prototyping; field testing; and spread. It will showcase the impacts and enhanced cultural relevance for the transgender community.
Related content
-
Patient Family & Community Engagement
Efficacy of a Communication Toolkit to Optimize Palliative Care Communication in the Surgical Intensive Unit
Data demonstrates patients benefit from the experience of specialty palliative care providers for advance care planning and prioritizing quality of life, regardless of diagnosis or stage of illness. Despite these benefits, many intensive care units (ICUs) show low utilization of palliative care. The purpose of this study was to evaluate the ability of a bedside
Learn more -
Patient Family & Community Engagement | Staff & Provider Engagement
Connecting Compassion for Patients with Health Care Worker Wellbeing
This webinar will explore: understanding who patients are, what they need, and how compassion can be shown; research on the benefits of compassionate care for patients and providers; and practical communication skills to avoid common pitfalls that increase suffering. By reconnecting healthcare workers with the “why” of their roles, we can enhance patient experience and
Learn more -
Patient Family & Community Engagement
PX Chat on PFA/PFACS: Revitalizing/Rebuilding (October 1, 2025)
12pm ET / 11am CT / 10am MT / 9am PT – Join The Beryl Institute community for an opportunity to connect with your peers on the support and resources needed to address efforts around revitalizing and rebuilding PFAs and PFACs in their organizations. Breakout discussion groups allow you to share your challenges, celebrate your
Learn more