Patient Focused Quality Improvement: A Critical Component of a Patient Experience Journey

Jocelyn Cornwell, Chief Executive, The Point of Care Foundation
Improving care quality is an integral part of ensuring excellence in patient experience. Attend this webinar to learn more about patient-focused quality improvement and the benefits of using proven tools such as Experience-Based Co-Design (EBCD) and Patient and Family Centered Care (PFCC) in understanding and responding to the needs of all people and how using these tools can guide the improvement efforts to ensure we are delivering the highest quality healthcare.
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