The Role of Technology in Patient Experience: Insights and Trends

This paper explores why and how healthcare technology continues to play a vital role in addressing and impacting patient experience and engages a diverse range of perspectives from chief information officers and chief experience officers to technology product innovators and the voices of patients and families. Contributors addressed topics on existing patient experience technology, the impact technology has on the patient experience and the outcomes realized through an investment in technology. In addition, the paper identifies technology trends predicted to influence patient experience in the coming years and includes recommendations for action and key considerations on how organizations can use technology to impact their broader experience strategies.