Patient-centric culture and implications for patient engagement during the COVID-19 pandemic
Published November 12, 2020
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Infrastructure & Governance | Patient Family & Community Engagement
Building Representative PFACs: From Formation to Sustainment
Published May 12, 2026

This webinar focuses on best practices for developing, implementing, and sustaining Patient and Family Advisory Councils (PFACs) and Patient and Family Advisors (PFAs) that are diverse, representative, and meaningfully integrated into organizational safety work. Discussion will include governance structures, recruitment, inclusion, and strategies for ensuring PFACs influence decision-making rather than operating in isolation. Learning Objectives:
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Patient Family & Community Engagement
Self-Medication Experience and Healthcare Trust Among Youth: A Regionally Concentrated Digital Survey in Indonesia
Published August 6, 2026
Self-medication has become a central experience for youth transitioning toward independent medical decision-making. In the digital era, young people must navigate a complex landscape of health information while seeking independent health solutions. This study investigates self-medication experiences and healthcare trust among youth, utilizing a regionally concentrated digital survey approach in Indonesia. Data were collected via
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Patient Family & Community Engagement
Trust Earned Through Relational Care: How Adverse Childhood Experiences Shape Patient Trust in Their Inpatient Physicians—A Convergent Mixed-Methods Study
Published August 6, 2026
Background: Adverse childhood experiences (ACEs) are common, with approximately 60% of the population reporting at least one exposure. Despite well-established links between ACEs and adverse health outcomes, little is known about how ACE exposure shapes hospitalized patients’ trust in inpatient physicians. Objective: To examine the association between ACEs and hospitalized patients’ trust in inpatient physicians and to explore
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