Ownership at the Frontline: Innovating an Experience Champions Program

Many patient experience teams are small, and it’s hard to do it all. Having an “Experience Champs” program allows us to have multiple hands with one voice influencing all locations. Experience Champs are made up of frontline staff members who are chosen by their leaders as passionate role models. During the last five years, the program has expanded from 50 to over 650 champions throughout our system. Nearly 1 in 50 employees are Experience Champions. Join this webinar to hear about UCHealth’s Experience Champions Program.

Presentation slides

Speakers
Windie Her, MA, BSN, RN-BC, CPXP | Manager, Experience Design, UCHealth
Rachel Kalblinger | Manager, Experience and Culture, UCHealth
Andrea Salvo | Manager, Experience Design, UCHealth
Max Shaw, MBA-HA, LSSBB | Manager, Experience and Innovation, UCHealth

Learning Objectives
-Articulate the why and importance of frontline ownership of patient experience.
-Develop a framework to get a PX Champs program started in their locations.
-Recognize the need and impact of a PX Champs framework and how to sustain the program.

*This webinar is an encore presentation from ELEVATE PX 2024.

Non-members can purchase webinars at a cost of $49 each.