ONE Experience: A System Approach to Keeping Patients First Always
Connie Bonebrake, Chief Patient Experience Officer
Patrick Ratchford, Vice President, Patient Experience, Carolinas HealthCare System
Featured in the July 2014 “On the Road” column, Carolinas HealthCare System is a large, not for profit system located in Charlotte, North Carolina. With over 950 care locations and 11 million patient encounters annually, they work to ensure an experience that “includes, informs and inspires” across all points of the continuum of care. In this session, you’ll be introduced to the ONE Experience model and how it keeps Patients First, Always. We’ll spotlight four key tactics that enhance the patient experience in care locations from inpatient to ambulatory and pediatrics to long term care.
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Ask questions, share insights and connect with other experience leaders.
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Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
ONE Experience: A System Approach to Keeping Patients First Always
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