NSW Health Guide to Action – Elevating the Human Experience for Patients, Families, Carers and Caregivers

Susan Pearce, Deputy Secretary – Patient Experience and System Performance, NSW Health
Michaela Lanning, Patient Reported Measures Project Officer, NSW Agency for Clinical Innovation
Susan Sims, Partnering with People for Safety & Quality Lead, NSW Clinical Excellence Commission

In recognition of the relationship between staff and patient experience and the safety and quality of healthcare, New South Wales Health’s focus is to learn from and with our partners. We believe that a strong patient voice is a safety fundamental and investing in patient leadership will strengthen clinical leadership. In this webinar, learn how NSW Health works with people (patients, carers, families & communities) and CEC staff to promote and embed a fundamentally different approach to how we partner and where we focus our improvement work. Michaela Lanning, Patient Reported Measures Project Officer, NSW Agency for Clinical Innovation, will join the webinar to present on Patient Reported Measures – What’s in it for me?