NSW Health Guide to Action – Elevating the Human Experience for Patients, Families, Carers and Caregivers
Susan Pearce, Deputy Secretary – Patient Experience and System Performance, NSW Health
Michaela Lanning, Patient Reported Measures Project Officer, NSW Agency for Clinical Innovation
Susan Sims, Partnering with People for Safety & Quality Lead, NSW Clinical Excellence Commission
In recognition of the relationship between staff and patient experience and the safety and quality of healthcare, New South Wales Health’s focus is to learn from and with our partners. We believe that a strong patient voice is a safety fundamental and investing in patient leadership will strengthen clinical leadership. In this webinar, learn how NSW Health works with people (patients, carers, families & communities) and CEC staff to promote and embed a fundamentally different approach to how we partner and where we focus our improvement work. Michaela Lanning, Patient Reported Measures Project Officer, NSW Agency for Clinical Innovation, will join the webinar to present on Patient Reported Measures – What’s in it for me?
Related content
-
Patient Family & Community EngagementPX Chat on PFA/PFACS: Sustaining/Growing
12pm ET / 11am CT / 10am MT / 9am PT – Join The Beryl Institute community for an opportunity to connect with your peers on the support and resources needed to address efforts around sustaining and growing PFAs and PFACs in their organizations. Breakout discussion groups allow you to share your challenges, celebrate your
Learn more -
Culture & Leadership | Patient Family & Community EngagementApplying Equity, Diversity, and Inclusion in Co-design with Patient Experience Partners
Watch this webinar to learn about the Patient Experience Partner (PXP) Program at North York General Hospital (NYGH), a 480-acute care bed community academic hospital in Toronto, Ontario, Canada. The presenters will provide an overview of a specialized volunteer program for the purpose of informing hospital service design through the patient and caregiver lens. PXPs
Learn more -
Innovation & Technology | Patient Family & Community EngagementBuilding Trust in Healthcare: Insights from UAB Medicine’s Humanistic Care Study
PX MARKETPLACE – 2pm ET / 1pm CT / 12pm MT / 11am PT – Join Chris Brainard, Associate Vice President at UAB Medicine, and Amber Maraccini, VP of Healthcare Executive Advisory at Medallia, for a fireside chat on UAB’s innovative strategies to build trust in patient care. Explore how provider behaviors—like listening patiently and
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
NSW Health Guide to Action - Elevating the Human Experience for Patients, Families, Carers and Caregivers
$49.00
PURCHASE NOW