Never More Hopeful: Transforming Healthcare Through Culture and Connection
Published September 14, 2026
In this episode, Jason Wolf talks with Shella Southern, Chief Patient Experience Officer at OU Health, who shares a deeply personal and organizational journey that has shaped her perspective on human experience. From experiencing healthcare as a grieving family member to helping lead a systemwide culture transformation, she explores how listening, caring for the workforce, and co-designing change can create better experiences, and why she has never felt more hopeful about where healthcare can go.
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Bridging Industries: The Influence of Hospitality-Driven Internships on Healthcare Service Delivery
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- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Never More Hopeful: Transforming Healthcare Through Culture and Connection