Monthly Member Meet-up (July 2026)
12pm ET / 11am CT / 10am MT / 9am PT – Join us for an informal member networking meet-up designed for open conversation and connection. With no formal agenda, this session is simply a space to show up with questions, engage with peers, and exchange ideas with fellow members and our membership team. All are welcome – new and longtime members alike.
*Member Meet-Ups are a member benefit. The event is not recorded and does not offer patient experience continuing education credit (PXE).
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Staff & Provider Engagement
From Forgotten to Heard: Improving Patient Care in Overcrowded EDs
Published August 7, 2025
After a difficult ED stay, patient advisor Joe helped drive improvements at Tampa General Hospital. With input from PFAC and the Inpatient Hold Steering Committee, changes like comfort kits and 24-hour rounding transformed hallway care. On his next visit, Joe felt heard and cared for.
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Staff & Provider Engagement
When Grief Speaks: Peer-Led Care for Healthcare Workers
Published February 24, 2026
In healthcare, grief is not an exception – it is part of the work. Yet the emotional load often remains unspoken, shaping how caregivers show up for patients, families, and one another. This webinar explores peer grief support as a meaningful, practical way to strengthen well-being, connection, and compassionate care. Using the RIVER framework and
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Staff & Provider Engagement
CAVS Informational Webinar: Your Guide to CAVS Credentialing Process (May 2026)
Published May 7, 2026
12pm ET / 11am CT / 10am MT / 9am PT – Considering the Certified Administrator of Volunteer Services (CAVS) designation? Join Patient Experience University (PXU), the global learning and credentialing center of The Beryl Institute, for an informational webinar designed to clarify what CAVS is, who it’s intended for, and how to begin your
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Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events