Culture & Leadership

Measuring patient experience in a safety net setting: Lessons learned

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Culture & Leadership

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Shaping a Human-Centered Patient Experience Across Interdisciplinary Teams

Patient experience directly impacts patient wellbeing and care outcomes, as well as the reputation of the hospital. But is the patient experience defined by the medical care alone? A recent deep-dive study on Voice of the Patient Data highlights the fact that 53% of patients’ feedback focuses on the medical care and teams. The study
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