Managing the Wait
Diane McGarry, Manager, Patient and Family Experience at St. Jude Children’s Research Hospital, shares how honest, open communication and transparency was a key transformer in addressing and managing wait times.
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Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events