Making Meaningful Change-How One Brazilian Organization Transformed Experience for a Specific Patient Population
Published November 9, 2021
Autism spectrum disorder (ASD) involves challenges in social interaction, speech and nonverbal communication, and restricted/repetitive behaviors. Join this webinar to hear about Grupo Fleury’s project aimed to improve the experience of patients with ASD. With engagement of a staff member whose child is diagnosed with ASD, together with nurses and physicians, Grupo Fleury trained their staff and adapted space, workflow and processes to welcome these patients.
Daniella M. Bahia, MD, PhD, MBA | Medical Director, Grupo Fleury | Sao Paulo, Brazil
Related content
-
Patient Family & Community Engagement
Evaluating the Net Promoter Score to improve the emergency department patient experience in real-time
Published July 17, 2025
Northern Sydney Health District evaluated whether the Net Promoter Score (NPS) survey provided deeper insights of patient experience in the ED than an existing satisfaction survey. The study concluded that the NPS was statistically and clinically significant and is a recommended metric for measuring both patient satisfaction and experience in ED’s and other hospital settings.
Learn more -
Environment & Hospitality
Discharge with Dignity: Ensuring Every Patient Leaves with Care and Compassion
Published September 12, 2025
In this learning bite, Linda Van Fulpen shares how a simple idea—providing clothing and essentials at discharge—grew into a sustainable, hospital-wide initiative at Sharp Grossmont Hospital that meets critical needs, complies with state regulations, and fosters compassion across the community.
Learn more -
Culture & Leadership | Patient Family & Community Engagement | Staff & Provider Engagement
A System-Wide Transformation in Human Experience at NSW Health
Published August 19, 2025
Complimentary – Join Anne Marie Hadley, Chief eXperience Officer at NSW Health, for an inspiring conversation. Four years ago, we set out on a bold journey with consumers, carers, families, staff and volunteers to co-create Elevating the Human Experience, a unifying vision that placed kindness, dignity, and compassion at the heart of healthcare across NSW
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Making Meaningful Change-How One Brazilian Organization Transformed Experience for a Specific Patient Population
$49.00
ACCESS NOW