Lost Belongings Workgroup (November 15, 2023)

1pm ET / 12pm CT / 11am MT / 10am PT –The Lost Belongings Workgroup is a meeting space for those interested in conversations and solution generation with patient advocates working to improve lost belongings policies and practices.
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Staff & Provider Engagement
The “Ableism” Behind Mental Health Professionals’ Perceptions of Support
This paper presents the personal narrative of the author, an individual who has experienced personal and clinical recovery from mental health difficulties. Diagnosed with a mental disorder (NEUROTIC; ICD-10) during my university years, I endured cognitive dysfunction, panic disorder, derangement of ego, suicidal ideation, and depression. Despite these challenges, I have actively engaged in social
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Culture & Leadership | Staff & Provider Engagement
From Learning to Leading: Elevate Your Impact with Patient Experience University
COMPLIMENTARY – 12pm ET / 11am CT / 10am MT / 9am PT – Discover how Patient Experience University (PXU) can be a catalyst for growth at every stage of your journey, from foundational learning to becoming a leader in experience excellence. Presented by the PXU team, this webinar will highlight how PXU’s offerings can
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Culture & Leadership | Quality & Clinical Excellence | Staff & Provider Engagement
Remediation Strategies to Reduce Shame and Stratify Support for Providers in Patient Experience
This webinar will review evidence regarding remediation of communication skills in healthcare providers, shame in healthcare, and how the two intersect. The experience at our institution includes two pilot programs designed for providers and entire clinics with suboptimal patient experience scores. We will present stepwise strategies, lessons learned, and qualitative and quantitative data that are
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