Lessons for patient experience from the voices of pediatrics and children’s hospitals
Published July 25, 2018
Related content
-
Culture & Leadership
Understanding Patient Experiences: A Qualitative Study on Communication and Cultural Competence in Multiple Sclerosis Care
Published August 8, 2025
Objective: Effective communication is crucial in multiple sclerosis (MS) care, influencing patient satisfaction, self-management, and health outcomes. This study explores the experiences of people with MS (PwMS) regarding communication with healthcare providers and between providers within healthcare systems. Methods: This qualitative study analyzed open-ended responses from 590 participants in a national cross-sectional survey. Thematic content analysis was conducted
Learn more -
Culture & Leadership | Staff & Provider Engagement
ONE Sutter Experience of Care, a 3-Step Communication Standard
Published September 25, 2025
Sutter Health’s vision for Destination 2030 includes the ONE Sutter Experience of Care, a communication standard with three simple steps: Warm Welcome, Narration of Care/Service, and Fond Farewell. This approach ensures every person feels seen, heard, and connected throughout their care journey. Speakers • Carole Adell, MHROD | Director, Experience of Care, Sutter Health •
Learn more -
Culture & Leadership
Leading in Turbulent Times: Why Experience is Essential to Healthcare’s Future
Published May 4, 2025
Healthcare systems around the world and throughout our community are being buffeted from all sides, with higher acuity patients, a vulnerable and stressed workforce, unsure finances and support structures, and even challenges to long-held medical truths. For as much as we traversed a once in a lifetime moment through the pandemic years, the residual effects
Learn more