Culture & Leadership | Diversity Equity and Inclusion

Leadership matters: A conversation with Dr. James Hildreth

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Culture & Leadership | Patient Family & Community Engagement | Quality & Clinical Excellence

Patient Advocacy Community Connection Call: Leader Rounding

This Patient Advocacy Community Connection Call focused on leader rounding as a follow-up to the webinar, Leader Rounding: A Proactive Approach to Improve Experience, held on October 10, 2023. *Please note: Calls do not provide patient experience education credit (PXE).
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Culture & Leadership | Staff & Provider Engagement

Enhancing Patient Experience: A Night Shift ER Doctor’s Passion Project

Dr. Donald Wickline of Cone Health, drawing from his experience as a night shift emergency room physician, explores the art and science of communication from a staff/provider engagement perspective. He highlights Cone Health’s C.U.R.O. communication model as a crucial framework for navigating sensitive and critical conversations with patients. This model provides physicians, including Dr. Wickline,
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Culture & Leadership | Staff & Provider Engagement

Nonviolent Communication to Improve the Human Experience

2pm ET / 1pm CT / 12pm MT / 11am PT – Discover the transformative power of Nonviolent Communication (NVC) in this engaging webinar. Grounded in emotional intelligence, NVC equips healthcare professionals with tools to resolve disputes and prevent conflict escalation through clear, compassionate communication. Participants will explore NVC’s four-step framework, which focuses on identifying
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