Just the Pfacts about Starting and Sustaining a Patient and Family Advisory Council

Laurie Brown, Business Process Consultant
Tara Hendrix, Business Process Consultant, BJC HealthCare
Patient and Family Advisory Councils (PFAC) have become an integral part of patient and family-centered care. A PFAC toolkit has been developed to support the planning, implementation and sustainment phases. This toolkit provides a step-by-step guide for developing and sustaining successful PFACs. During this session participants will learn specific methods for planning and implementing a PFAC, including coordination of a planning team to complete the foundational work of the PFAC. Participants will discuss lessons learned from a variety of PFAC groups and gain insights on sustaining a successful PFAC.
Related content
-
Culture & Leadership | Patient Family & Community Engagement
Inclusive Perspectives: Diversifying Patient and Family Advisory Councils
2pm ET / 1pm CT / 12pm MT / 11am PT – Understanding that diversity and inclusivity within Patient and Family Advisory Councils (PFACs) are crucial for addressing the evolving needs of the community, Inova redesigned its advisor recruitment and engagement strategy. Initially met with resistance from some long-term PFAC advisors, Inova’s new approaches—including the
Learn more -
Patient Family & Community Engagement
A Passage of Advocacy and Listening: How My Name and Experiences Shaped My Purpose in Healthcare
By Typhany Morrison-Brooks I was born Madelyn Morrison without a middle name because my mother wanted me to have the space to choose one someday. I arrived a couple of months early, weighing just 4 pounds. They had already picked “Madelyn” for me, but as I lay in the incubator, I flipped myself over, earning
Learn more -
Patient Family & Community Engagement
Family Support Liaisons: Improving Experience in the ED
By Lani Knutson and Daniela Milea Children’s Wisconsin’s Emergency Department (ED) was confronted with two pressing challenges: a declining Net Promoter Score (NPS) and a significant surge in patient volume. A review of post-visit survey data revealed that 56% of negative comments over a three-month period were directly related to concerns about wait times and
Learn more