Is Anybody Listening? The Importance of Staff Engagement to Patients

Magali Tranie, Director of Marketing at ImageFIRST Healthcare Laundry Specialists, shares ways to enhance culture building with staff engagement through inspiring your staff, setting goals and building resilience.
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Environment & Hospitality | Quality & Clinical Excellence
The Essential Role of Front Desk Staff in Shaping Patient Experience
By Margo Schlewitz, MS, Manager, Multispecialty Practice Academic Ambulatory Care at the University of Michigan Health-West Community Health Center The patient experience begins the moment an individual walks into a healthcare facility, and often, the front desk team sets the tone for the entire visit. These team members are crucial in building trust, creating a
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Environment & Hospitality
PX Pulse: Consumer Perspectives on Patient Experience in the U.S. – May 2023
The latest release of PX Pulse points to affordability and access to hospitals and treatments as important issues to consumers. While consumer perception of quality and overall experience remain constant from last quarter, experience in receiving an appointment, especially for urgent care, is falling short of expectations.
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Environment & Hospitality
PX Connect Live – Wayfinding
12pm ET / 11am CT / 10am MT / 9am PT – Join The Beryl Institute community for an opportunity to connect with your peers and discuss popular topics from PX Connect community threads and website searches. Breakout discussion groups will provide space for you to share your challenges, celebrate your successes, and discover what
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