Investigating the Perceived Impact of Surgeons’ Burnout on Surgical Physician Associates’ Wellness in United States Ambulatory Surgery Centers
Surgeons are the de facto leaders of surgical teams with surgical physician associates (SPAs) as integral members who function in all areas of the peri-operative environment. Surgeons often supervise SPAs.
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Staff & Provider Engagement
Transforming Residents into Patient Experience Champions
This learning bite highlights an innovative approach to integrating patient experience education into a residency program at SUNY Upstate Medical University. Through “Rotation X,” residents engage in “The Voice of the Patient” sessions, gathering insights directly from patients to improve care. Learn how this initiative equips physicians with the skills, knowledge, and tools to enhance
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Staff & Provider Engagement
We did our Best!: The Experience of Frontline Workers in Long-Term Care during COVID-19 Outbreaks
In Canada, the COVID-19 pandemic had devastating effects for those living in long-term care (LTC) homes, yet little is known about the experiences of the frontline workers who endured in those settings with COVID-19 outbreaks. Specialized knowledge will improve our understanding of the effects of the pandemic on frontline workers (FW), enabling the development of
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Culture & Leadership | Staff & Provider Engagement
Using Gratitude to Elevate the Human Experience
In this webinar, the presenters will share how they developed a Gratitude Report as a part of Southcoast Health’s grateful patient program using positive patient feedback, comments, and stories to recognize caregivers that embody the values and service behaviors. The Gratitude Report is a list of employees’ names that have been mentioned by patients and
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