Patient Family & Community Engagement

Integrating Recreational Art Activities into the Patient Experience

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This paper explores the integration of a new recreational art program and how it impacted patient experience.

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Patient Family & Community Engagement

The Three W’s of Caring Communication: Who/What/Why

In this mini-webinar, Dr. Liza DiLeo Thomas, Medical Director of Patient and Provider Advocacy, shares Ochsner Health’s “Caring Communication” model for providers. Learn how physicians can create trusting relationships with patients and families by following the three Ws.
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Patient Family & Community Engagement

The Legitimacy of the Patient Story: The Unofficial Autoethnography

While communication is the foundation of patient experience, survey data and comments are the primary source of results. The focus on data, though meaningful, reduces humans to text on reports. With a focus of autoethnography in both her baccalaureate and post-graduate studies, the author, (a fulltime patient experience professional) shares her professional focus on the
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Culture & Leadership | Patient Family & Community Engagement

Survivor Support Programs Strengthen Patient Experience

In this webinar, participants will gain in-depth knowledge of how providing survivor support programs can enhance the human experience of health care. Survivor support programs are the ideal mechanism to facilitate compassionate connected care between patients, families, and members of the care team. Learning Objectives – Recognize the role survivor support programs have on patient
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