Inspiring Patient Experience Data Doubters
Stephanie Wells, Director of Patient Experience at Methodist Health System, shares how survey data can be a rich data source, giving us insight into the patient perspective that would be missed if we focused on staff opinion alone.
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We’re All Human Beings, So Everything Is Human Experience: A Conversation with Nicole Cable, CXO CareMax
From retail and hospitality to healthcare, Nicole Cable shares her professional journey that ignited a passion for the human experience. Listen as she details how a poor personal experience as a patient initially left her “wanting to stay as far away from healthcare as possible,” but eventually became the driving factor behind a career focused
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We’re All Emotional Beings: That’s What It Is to Be Human
Ben Larsen, Experience Advisor at Baylor Scott & White Health, discusses the significance of human connection and the relationships we build with patients. Listen as he talks about communicating in service of a relationship, origin stories and the importance of practicing compassion and empathy.
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