Culture & Leadership | Global Perspective

Improving Patient Experience through the Adoption of an Accelerating Program

Sidney Klajner, President, Sociedade Beneficente Israelita Brasileira Hospital Albert Einstein
Miguel Cendoroglo Neto, Medical Diretor and Superintendent, Hospital Israelita Albert Einstein

In this Webinar the Albert Einstein Jewish Hospital, a philanthropic health institution in São Paulo, Brazil, will share its experience in adopting an innovative strategy to improve Patient Experience: an Accelerating Program. The main characteristic of this program is to ensure the alignment and approach of the institution as a whole and the participation of the front line employees in the diagnosis, in the implementation of improvement initiatives and in the monitoring of the indicators and goals related to the Patient Experience, ensuring the visibility of top management.