Improving Outcomes by Viewing Care Through The Eyes of Patients and Families
Michelle Bulger, Training Coordinator, PFCC Innovation Center
The Six Step Patient and Family Centered Care Methodology and Practice (PFCC M/P) is an Experience-Based Design methodology that has the goal of providing ideal care experiences for patients and families by viewing all care through their eyes. Patient and Family Shadowing, a key component of the PFCC M/P, is low-cost, high-impact, and evaluates the current state, creating the sense of urgency needed to drive change in your organization. Shadowing the patient and family through their care is a powerful mechanism for identifying opportunities to transform experiences, as well as clinical and operational outcomes while reducing waste and cost. This presentation will teach how to use Shadowing to provide patients with exactly what they need, no more and no less.
Related content
-
Patient Family & Community EngagementTransforming the Human Experience through Improved Provider Communication
On the Road with the Cone Health – June 2024 by Amy Kwiatkowski Earlier this year, I had the pleasure of meeting with the Patient Experience team at Cone Health in Greensboro, NC. I had a lively conversation with the Patient Experience team about the work they are doing and are so proud of and
Learn more -
Patient Family & Community EngagementConsumers’, Family Members’, and Health Practitioners’ Perspectives on Increasing Activity Engagement of Older Patients Admitted to Geriatric Hospital Units
The aim of this study was to explore the perspective of consumers, family members, and health practitioners on increasing patient activity engagement in a Geriatric Evaluation and Management (GEM) Unit. This study followed a qualitative phenomenology approach. Semi-structured interviews were conducted, audio-recorded and transcribed verbatim with consenting patients (n = 12), family members (n =
Learn more -
Culture & Leadership | Patient Family & Community EngagementNew Ways to Care
This webinar explores innovative models for best technical care, co-produced with patients and families, and also look at the impact that compassion and kindness can have on clinical outcomes, cost and patient experience. Maureen Bisognano, President Emerita and Senior Fellow, Institute for Healthcare Improvement Presentation slides *Headliner webinars are complimentary. Brought to you by:
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Improving Outcomes by Viewing Care Through The Eyes of Patients and Families
$49.00
PURCHASE NOW