Improved Patient Communication with Systematic Whiteboard Use

A patient and staff needs assessment at Rush University Medical Center found that over 80% of both groups found the whiteboards useful, but the layout of the whiteboards made their use challenging. Additionally, we found a lack of consistency in monitoring and updating the whiteboard on a daily basis. As a result, we undertook an initiative to redesign our board, train staff in the utility of a whiteboard, its usefulness to staff, patients and family, and began a routinized audit of its use for timeliness and accuracy.
Related content
-
Culture & Leadership | Infrastructure & Governance
Pitching Your Experience Strategy to the C-Suite
You may be new in your role as a Patient/Human Experience leader or you have worked hard to become in the field. Now, you want to share your insights and knowledge, starting with convincing the C-suite about the importance of Human Experience and how valuable an focus on experience would be in your organization. Maybe
Learn more -
Culture & Leadership | Infrastructure & Governance | Quality & Clinical Excellence
Health Equity: The Metronome for Human Centered Care
As the healthcare landscape continues to evolve, and as consumers seek a more personalized care experience, integrating health equity into experience management emerges as a critical factor in enhancing institutional performance. Traditionally, health equity has been viewed as a separate component of healthcare quality improvement. However, in this webinar, we will explore the pivotal role
Learn more -
Infrastructure & Governance
Service Recovery for All: The In-Patient Setting
Those working in healthcare have been experiencing the challenges associated with incivility of patients and family members. The workforce needs tools to effectively and confidently have conversations with upset individuals.
Learn more