Ignite the Patient Experience – 6 Keys to C-Suite Patient Driven Leadership
Brian Lee, CSP | Founder and CEO, Custom Learning Systems Group
Dennis Shelby, MSW | CEO, Wilson Medical Center
Participants will learn first-hand how to engage leaders and the front line to hard wire and sustain a patient experience culture at the 90%tile. This presentation includes a step by step how-to guide briefing for attendees to apply to their quality process improvement journey.
Key takeaways include:
- That making servant leadership the foundation of managers DNA will drive the success you need.
- The four ‘must have’ best practices that are game changers for gaining the buy-in and sustaining overall improvement.
- That the role of the CEO and leadership is to create a working environment where people do their best work. How to avoid the pitfalls of ‘slug-ectomy’ – the absolute sheer necessity of getting rid of dysfunctionally disengaged employees that drag down your employees and patient experience scores.
This presentation answers how to successfully engage, support, influence and empower everyone to create the reputation your community requires.
Related content
-
Culture & Leadership | Staff & Provider EngagementVolunteers: The Key to Patient and Employee Satisfaction
In the turmoil created by the pandemic, volunteer services in healthcare was turned upside down, but this chaos also provided us the opportunity to recreate how volunteers are viewed throughout healthcare. Lehigh Valley Health Network has coordinated the efforts of volunteer services, patient experience and colleague engagement, resulting in an elevated perception of volunteers and
Learn more -
Culture & LeadershipEradicating Jargon Oblivion: Enhancing Patient Experience through Clear Communication
By Dr. Michael B. Pitt Professor of Pediatrics at the University of Minnesota | Co-Director of the Clear Clinical Communication Research Group Introduction As clinicians, none of us went into medicine to confuse people. Yet studies on our use of jargon – the technical terminology of a given group – reveal that we consistently do
Learn more -
Culture & LeadershipLeading through Listening: A Conversation with Garrett South
Join us as Garrett South, Director of Patient Experience at California Hospital Medical Center, shares his inspiring journey from fifth-grade class representative to healthcare executive. In this episode, Garrett discusses the power of connection and belonging in a world reshaped by post-pandemic social isolation.
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Ignite the Patient Experience - 6 Keys to C-Suite Patient Driven Leadership
$49.00
PURCHASE NOW