Identifying and Understanding the Multiple Dimensions of Patient Experience

Natalie Miller, RN, Clinical Solutions Director, Optum
Today, health care providers are looking for ways to enhance patient experiences as part of their overall strategies to improve medical outcomes, increase preventive health and reduce costs. At the heart of their efforts, is a renewed commitment to patient-centric models of care, supported by modernized environments, high-touch patient services, and greater focus on patient and clinician engagement. For many hospitals, technology – the implementation of interactive patient systems – is an integral part of their strategy. In this session, we will explore the history of nursing theory and how it applies to the shift in clinical practice and evidence-based care today. We will also explore the multiple dimensions of patient experience as it relates to clinical practice theories and how to use the understanding of those dimensions to identify the appropriate interactive patient care solutions. And we will discuss key elements required to optimize patient experience strategies.
Learning Objectives:
-
- Identify the key dimensions affecting the Patient Experience
- Describe how the science and art of nursing theory can be incorporated into modernized care to address each dimension of the Patient Experience
- Discuss how selecting the right interactive patient technology solution can positively affect each dimension of the Patient Experience while helping to improve patient satisfaction and clinician engagement
Related content
-
Culture & Leadership
Contrasting Patients’ and Healthcare Professionals’ Experience in Hematological Cancer Care Pathway : A Narrative Study
Hematological cancers represent 10% of cancers diagnosed in Canada. Treatments involve complex care pathways and various modalities as well as the management and monitoring of multiple side effects. There is limited understanding of these pathways from the perspectives of the people living with cancer (PLC) and the healthcare professional (HCP). The aim of this article
Learn more -
Culture & Leadership | Quality & Clinical Excellence | Staff & Provider Engagement
Remediation Strategies to Reduce Shame and Stratify Support for Providers in Patient Experience
This webinar will review evidence regarding remediation of communication skills in healthcare providers, shame in healthcare, and how the two intersect. The experience at our institution includes two pilot programs designed for providers and entire clinics with suboptimal patient experience scores. We will present stepwise strategies, lessons learned, and qualitative and quantitative data that are
Learn more -
Culture & Leadership | Patient Family & Community Engagement
Inclusive Perspectives: Diversifying Patient and Family Advisory Councils
2pm ET / 1pm CT / 12pm MT / 11am PT – Understanding that diversity and inclusivity within Patient and Family Advisory Councils (PFACs) are crucial for addressing the evolving needs of the community, Inova redesigned its advisor recruitment and engagement strategy. Initially met with resistance from some long-term PFAC advisors, Inova’s new approaches—including the
Learn more