Human-Centered Leader Rounding: Using Generational Insights and Personalization
Explore how healthcare leaders can design and adapt their rounding processes to cater to different patient and employee generations, combining generational data with a personalized approach that is specific to the individual. The discussion will focus on personalized care, communication preferences, and bridging generational gaps in expectations through a human-centric approach that prioritizes empathy and understanding of each person’s unique needs.
Speakers
Toya Gorley, MBA | Improvement Advisor, NRC Health
Katie Haifley, CPXP | Director of Product- Rounding Platform, NRC Health
Learning Objectives
-Discuss the challenges healthcare leaders face when addressing the needs of patients and employees from multiple generations.
-Identify key characteristics of different generational cohorts and tailor rounding practices to align with their specific preferences.
-Adapt rounding processes for employees and patients based on generational differences to improve engagement and satisfaction.
-Explore how technology can bridge generational gaps in rounding and enhance communication with patients and employees.
-Summarize practical strategies to ensure all patients and employees feel heard and understood, regardless of generational differences.
*PX Marketplace webinars are complimentary. Space is limited. If the webinar reaches capacity, registrants will have an opportunity to join a waitlist. The webinar recording will be provided to all registrants. Your registration will opt you in to receive a one-time email follow-up from the sponsoring organization.
Brought to you by:
Related content
-
Culture & Leadership | Staff & Provider EngagementRising Strong: Team Resilience Strategies
2pm ET / 1pm CT / 12pm MT / 11am PT – Join us for an insightful webinar where we’ll share practical resilience tools and strategies that greatly enhanced the well-being of a 50-member caregiver team. This team, which manages complaints and grievances for 33 hospitals and 385 clinics across four states, saw their Patient
Learn more -
Culture & Leadership | Infrastructure & Governance | Innovation & TechnologyED Processes & Improvements: Implementation Best Practices & Outcomes
In this webinar, an Associate Chief Experience Officer, a Program Director, an Analyst, and a consultant will present what they did to improve patient experience outcomes across seven hospitals’ emergency departments which resulted in improved HCAHPS scores in all seven hospitals. The strategic, systemwide process improvements are based on analyses provided through Epic tools and
Learn more -
Staff & Provider EngagementFostering a Growth Mindset in Healthcare: A Strengths-Based Approach to Improving Patient Experience
This learning bite explores a pilot program that took a compassionate, strengths-based approach to improving provider communication and engagement. By focusing on relationship-centered training—rather than remediation—the program led to significant improvements in patient experience and provider well-being, offering a scalable model for fostering a growth mindset in healthcare.
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Human-Centered Leader Rounding: Using Generational Insights and Personalization
$0.00
PURCHASE NOW