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Connection Calls provide opportunity for networking and idea sharing with peers. In addition to a discussion on a pre-announced topic, each call includes time for general discussion on the issues relevant to the community.
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Culture & Leadership
Committing to Eliminating Disparities in Healthcare
Jennifer Carron, Patient Experience Officer of BJC Health Systems and Member of the Standing Committee on Equity and Inclusion at The Beryl Institute, discusses the importance of personal reflection and the commitment to expanding Diversity, Equity and Inclusion (DEI) efforts.
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Culture & Leadership | Patient Family & Community Engagement | Quality & Clinical Excellence
Falling on Deaf Ears: Special Considerations for Deaf Patients in Healthcare
2pm ET / 1pm CT / 12pm MT / 11am PT – Often clinicians view Deaf patients as the same as other Limited English Proficiency (LEP) patients. Not knowing that the Deaf community has its own culture and linguistic needs often leads to poorer health outcomes and compliance for the Deaf community. It also leads
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Culture & Leadership | Patient Family & Community Engagement
Grievance Panels: An Alternative to a Grievance Committee
Lynn Charbonneau MBA, CPXP | Director, Patient Relations and Guest Services, Tampa General Hospital During this webinar, you will learn about a new approach to grievance resolution through the use of grievance panels versus a committee. The approach includes key leaders who can make changes within the organization as a result of patient complaints. This
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