How are you safely engaging volunteers during the pandemic?
Published September 2, 2020
Connection Calls provide opportunity for networking and idea sharing with peers. In addition to a discussion on a pre-announced topic, each call includes time for general discussion on the issues relevant to the community.
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Culture & Leadership
To Care is Human – LIVE! A Conversation with Dr. Owais Durrani
Published April 7, 2025

Recorded live at ELEVATE PX 2025, this episode of To Care is Human features Jason Wolf and Dr. Owais Durrani. Listen in as they discuss his journey in healthcare, the role of AI, and the importance of equitable care. Key takeaways included the need for ethical AI use, the critical role of communication in hospitals,
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Culture & Leadership | Infrastructure & Governance | Innovation & Technology
ED Processes & Improvements: Implementation Best Practices & Outcomes
Published December 12, 2024

In this webinar, an Associate Chief Experience Officer, a Program Director, an Analyst, and a consultant will present what they did to improve patient experience outcomes across seven hospitals’ emergency departments which resulted in improved HCAHPS scores in all seven hospitals. The strategic, systemwide process improvements are based on analyses provided through Epic tools and
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Culture & Leadership | Patient Family & Community Engagement | Staff & Provider Engagement
A System-Wide Transformation in Human Experience at NSW Health
Published August 19, 2025

Complimentary – Join Anne Marie Hadley, Chief eXperience Officer at NSW Health, for an inspiring conversation. Four years ago, we set out on a bold journey with consumers, carers, families, staff and volunteers to co-create Elevating the Human Experience, a unifying vision that placed kindness, dignity, and compassion at the heart of healthcare across NSW
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