How are you safely engaging volunteers during the pandemic?

Connection Calls provide opportunity for networking and idea sharing with peers. In addition to a discussion on a pre-announced topic, each call includes time for general discussion on the issues relevant to the community.
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Culture & Leadership
To Care is Human – LIVE! A Conversation with Dr. Owais Durrani
Recorded live at ELEVATE PX 2025, this episode of To Care is Human features Jason Wolf and Dr. Owais Durrani. Listen in as they discuss his journey in healthcare, the role of AI, and the importance of equitable care. Key takeaways included the need for ethical AI use, the critical role of communication in hospitals,
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Culture & Leadership | Patient Family & Community Engagement | Staff & Provider Engagement
A System-Wide Transformation in Human Experience at NSW Health
Global Headliner Webinar Series (Complimentary) – Join us as we reflect, reconnect, and recommit to elevating the human experience—not as an initiative, but as a way of being. Tuesday, August 19, 2025 10:00 PM EDT – Eastern Daylight Time (New York) Wednesday, August 20, 2025 12:00 PM AEST – Australian Eastern Standard Time (Sydney, Melbourne,
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Culture & Leadership | Infrastructure & Governance
Phoneside Manners: Strategies for Effective Communication
As the first point of contact that a patient has with your office, what transpires after the phone’s first ring can set the tone for the entire patient experience and impact patient satisfaction. Phoneside manners occur before a patient even walks through your front doors and can determine the outcome, mindset, and overall satisfaction of
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