The Association between Patient Experience and Hospital Financial Performance
Published June 28, 2016
This paper explores the link between patient experience and organization performance through a study conducted by Anthony Stanowski, one of The Beryl Institute’s Patient Experience Scholars. Grounded in a comprehensive review of Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) and Value Based Purchasing (VBP) related data, the study links the concepts of experience and satisfaction with quality and performance. The result is an insightful analysis, grounded in academic rigor and adapted for practice, which reviews implications of new policy and offers recommendations for action.
Related content
-
Infrastructure & Governance
Part of the team: Effecting change and sharing power in healthcare settings
Published April 27, 2023
In 2019, we, as a group of patients and researchers, were invited to rethink how the executive board received and responded to patient stories at a specific NHS hospital trust in the UK. Through an iterative series of meetings, we were able to co-identify common concerns and together develop a distinctive narrative framework for effecting
Learn more -
Infrastructure & Governance
Designed for Impact: Not More Volunteer Roles—But the Right Ones
Published August 16, 2026
Amanda Casillas of Stanford Health Care shares a three-step approach for creating higher-impact volunteer roles. Using real examples from the Emergency Department and Pharmacy, she demonstrates how structured requests, standardized scoring, and a clear definition of “high impact” help organizations prioritize volunteer opportunities that improve patient experience and deliver measurable organizational value.
Learn more -
Infrastructure & Governance
Briner Imaging uses Patient Advocacy Data to Improve the Diagnostic Experience
Published February 28, 2022
Achieving a Compassionate, Person-Centered Organization by Design
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
The Association between Patient Experience and Hospital Financial Performance
$29.95
ACCESS NOW