The Association between Patient Experience and Hospital Financial Performance
This paper explores the link between patient experience and organization performance through a study conducted by Anthony Stanowski, one of The Beryl Institute’s Patient Experience Scholars. Grounded in a comprehensive review of Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) and Value Based Purchasing (VBP) related data, the study links the concepts of experience and satisfaction with quality and performance. The result is an insightful analysis, grounded in academic rigor and adapted for practice, which reviews implications of new policy and offers recommendations for action.
Related content
-
Infrastructure & GovernanceA Team Approach to Improving Patient Throughput
Presenters will share an interdisciplinary team-based approach, how they gained essential buy in and support and secured the dedicated resources. All, which has resulted in achieving impressive outcomes in patient throughput and enhanced teamwork.
Learn more -
Culture & Leadership | Infrastructure & GovernanceThe Human Experience Imperative: Practical insights for executives on organizational strategy, structure and impact
Jason A. Wolf, Ph.D., CPXP, President & CEO, The Beryl Institute Brian Carlson, Vice President, Patient Experience, Vanderbilt Health Jennifer Carron Passon, MSOM, CPXP, Patient Experience Officer, BJC Health System Julie Kennedy Oehlert, DNP, RN, Chief Experience and Brand Officer, ECU Health Leaders today in healthcare organizations have come to see a real impact in
Learn more -
Infrastructure & GovernanceRestore and Nurture Confidence
Explore the first and second aims in the Governance & Leadership segment of The New Existence: Create Transparency across the Healthcare, and Restore and Nurture Confidence.
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
The Association between Patient Experience and Hospital Financial Performance
$29.95
PURCHASE NOW