High-Touch Care Enabled by a High-Tech Solution

Kathi Cox, Senior VP, Integrated Experience, Texas Health Resources
Rudy Loremo, IT Solutions, Special Projects, Texas Health Resources
Kim Sisson, Clinical Education Specialist Manager, SONIFI Health
Brenda Taylor, Regional IT Solutions Director, Texas Health Resources

A patient’s desire to stay informed and maintain a sense of control during a hospital stay is well recognized and understood to impact satisfaction and clinical outcomes. Whiteboards are a ubiquitous communication tool in patient rooms, but they have several known shortcomings. Texas Health Resources, one of the largest faith-based, nonprofit health systems in the United States, identified whiteboards as an opportunity to improve. A new EMR-integrated Digital Whiteboard solution was implemented as part of an initiative to improve patient, family and staff communications. Join us to learn more about Texas Health Resources’ experience and the outcomes they are seeing post-implementation. This webinar will feature a discussion among key Patient Experience and IT stakeholders involved with the project. A review of the study conducted with SONIFI Health, including comparative pre- and post-implementation outcomes, will be provided along with ‘lessons learned’ for others interested in launching a successful Digital Whiteboard implementation.