@Hawkeye Heaven: How University of Iowa Stead Family Children’s Hospital Used Technology and Empathy to Improve Patient Experience
Published November 27, 2018
With the introduction of a new children’s hospital facility and personalized technology for patients, UIHC sought to distinguish this new hospital as the destination in the state for children and families navigating health care experiences.
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Infrastructure & Governance
Going Off on a Tangent: Exploring the Possibility of Process Change
Published January 24, 2022
Most people are familiar with the quote by the Greek philosopher Heraclitus, “Change is the only constant in life.” As wise and true as these words are, change still catches most of us by surprise. In some people, the fear of change can even be anxiety-provoking (a condition known as metathesiophobia). While most of us
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Infrastructure & Governance
Briner Imaging uses Patient Advocacy Data to Improve the Diagnostic Experience
Published February 28, 2022
Achieving a Compassionate, Person-Centered Organization by Design
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Culture & Leadership | Infrastructure & Governance | Quality & Clinical Excellence | Staff & Provider Engagement
Leader Rounding: A Proactive Approach to Improve Experience
Published October 10, 2023

The goal of leader rounding with patients is to understand their health care experience from their perspective by having personal conversations with them. Rounding with patients is an intentional and systematic process where leaders regularly check in with patients to build relationships, decrease anxiety, increase trust, verify consistency of care, and gain real time feedback.
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