Getting It Right from the Start: What I Wish I Knew when I Started this Journey
Keenan Johnson, MBA, Patient Experience Specialist, Saint Francis Hospital South
Angela King, Patient Experience Specialist, Saint Francis Hospital TM
As a Patient Experience Leader, one might feel overwhelmed with keeping the plates spinning to find improvement in the HCAHPS domains. While the Plan, Do, Study, Act improvement model is not a new concept, how it can be applied to assist in progressing HCAHPS scores and Patient Experience initiatives will engage and encourage. In this webinar, participants will hear how an organization incorporating proven practices and behaviors sustained success in improving HCAHPS scores and will assist the newer patient experience professional in being successful from the very beginning of their journey.
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Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Getting It Right from the Start: What I Wish I Knew when I Started this Journey
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