Gaining Leadership Support for Volunteer Professionals
Published May 26, 2021


Connection Calls provide opportunity for networking and idea sharing with peers. In addition to a discussion on a pre-announced topic, each call includes time for general discussion on the issues relevant to the community.
Related content
-
Culture & Leadership
Building the Ultimate Patient Experience Strategy: Lessons from an Iconic Burger
Published January 20, 2025
By Lanie L. Dixon and Cassie Voltzke When you think of an iconic burger, what stands out? The unique toppings—melty cheeses, tangy spreads, crisp vegetables, or bold condiments—make it memorable. Yet, the heart of any great burger lies in its fundamentals: the bun and the meat. Without these foundational elements, the toppings wouldn’t have anything
Learn more -
Culture & Leadership | Staff & Provider Engagement
ONE Sutter Experience of Care, a 3-Step Communication Standard
Published September 25, 2025
2pm ET / 1pm CT / 12pm MT / 11am PT – Sutter Health’s vision for Destination 2030 includes the ONE Sutter Experience of Care, a communication standard with three simple steps: Warm Welcome, Narration of Care/Service, and Fond Farewell. This approach ensures every person feels seen, heard, and connected throughout their care journey. Speakers
Learn more -
Culture & Leadership | Staff & Provider Engagement
Enhancing Provider Communication with the CURO Conversations Model
Published November 4, 2025
2pm ET / 1pm CT / 12pm MT / 11am PT – Effective communication is vital for exceptional patient care, relying on providers’ integration of communication models into their daily practice. At Cone Health, we’ve embedded the CURO Conversations Model—Connect, Understand, Reveal/Relate, and Outcomes—into our culture since 2017, championed by Dr. Donald Wickline and the
Learn more