From Trauma to Transformation: Accident Victim Uses Her Experience to Improve Healthcare

When an accident took Nicole Rakowski from her administrative role at Hamilton Health Services to being a patient, she gained a unique perspective on patient experience and was inspired to make a difference.
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Patient Family & Community Engagement
Family Support Liaisons: Improving Experience in the ED
By Lani Knutson and Daniela Milea Children’s Wisconsin’s Emergency Department (ED) was confronted with two pressing challenges: a declining Net Promoter Score (NPS) and a significant surge in patient volume. A review of post-visit survey data revealed that 56% of negative comments over a three-month period were directly related to concerns about wait times and
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Patient Family & Community Engagement
Elevating Pediatric PX: Culture, Champions & the Power of Parent Advisors Episode Summary
This episode explores the evolution of a pediatric Patient Experience. Dive into core values, shared ownership, and practical strategies for building trust, driving change, and creating meaningful experiences for children, families, and staff.
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Patient Family & Community Engagement
A Qualitative Study Patients Expectations of Private Hospitals
Objectives: This study was conducted to explore patients’ expectations and perceptions of private healthcare facilities, understand the key factors influencing their choice of such facilities, also identify elements that enhance patient satisfaction and loyalty, enabling the development of actionable recommendations to improve patient-centered care in private healthcare settings. Method: A qualitative study using thematic analysis
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