From the Primary Care Frontline: How to Establish a Practical Patient Experience Program
Jason Ruda, MS, CPXP | Director, Provider & Patient Experience, Tandigm Health
Anita Brazill, Healthcare Communications Advisor, Tandigm Health
Join this webinar to discover specific strategies and tactics that support those who work with Ambulatory/Community-Based practices. This presentation will provide an overview of how Tandigm Health in Philadelphia strategized, set up, rolled out and managed a provider and patient experience program in its earliest phases – moving from awareness building to metrics/compensation and accountability. This program was executed with a lean staff, supporting more than 180 primary care practices, most of which were one- or two-provider entities. We will share insights, lessons learned, early results and sample resources.
Related content
-
Culture & Leadership | Infrastructure & Governance | Staff & Provider EngagementOwnership at the Frontline: Innovating an Experience Champions Program
Many patient experience teams are small, and it’s hard to do it all. Having an “Experience Champs” program allows us to have multiple hands with one voice influencing all locations. Experience Champs are made up of frontline staff members who are chosen by their leaders as passionate role models. During the last five years, the
Learn more -
Culture & Leadership | Infrastructure & Governance | Quality & Clinical ExcellenceHealth Equity: The Metronome for Human Centered Care
As the healthcare landscape continues to evolve, and as consumers seek a more personalized care experience, integrating health equity into experience management emerges as a critical factor in enhancing institutional performance. Traditionally, health equity has been viewed as a separate component of healthcare quality improvement. However, in this webinar, we will explore the pivotal role
Learn more -
Culture & Leadership | Staff & Provider EngagementNonviolent Communication to Improve the Human Experience
Discover the transformative power of Nonviolent Communication (NVC) in this engaging webinar. Grounded in emotional intelligence, NVC equips healthcare professionals with tools to resolve disputes and prevent conflict escalation through clear, compassionate communication. Participants will explore NVC’s four-step framework, which focuses on identifying feelings, understanding needs, and connecting with values that shape actions and motivations.
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
From the Primary Care Frontline: How to Establish a Practical Patient Experience Program
$49.00
PURCHASE NOW