Policy & Measurement

Feasibility of using emergency department patient experience surveys as a proxy for equity of care

Published November 20, 2014

Feasibility of using emergency department patient experience surveys as a proxy for equity of care

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Policy & Measurement

Association Between Clinicians’ Average Patient Length of Stay and Patient Experience Scores

Published April 30, 2024

Objective: Given the current emphasis on patient-centered care, emergency physicians are seeking ways to improve patients’ experience in the emergency department (ED). Length of stay (LOS) in the ED has previously been associated with patient experience ratings, however there is limited literature on this relationship at the clinician level. The objective of this study was
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Policy & Measurement | Quality & Clinical Excellence

We need to be the patient in the room

Published March 25, 2024
Transgender activist Emily Newberry joins Director of Community Experience, Amy Kwiatkowski to share her multi-decade journey of acceptance and understanding and how it led her to the field of patient experience and advocacy. Listen as Emily describes how her own experience navigating the health care system as a transgender woman inspired her to be persistent
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Culture & Leadership | Policy & Measurement

The Treatment Impact: Cultural Inclusivity in a Modern World

Published October 26, 2023
Complimentary – Caring for patients and their families during tumultuous times can be daunting. Many times, we rely on our past experiences, good or bad, to help us through difficult or ambiguous situations. While empathy is a key component of good service, how do we show cultural inclusivity? How can we make a big impact
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