Family-centered caregiving from hospital to home: Coping with trauma and building capacity with the HOPE for Families model

Evaluating the Net Promoter Score to improve the emergency department patient experience in real-time

Northern Sydney Health District evaluated whether the Net Promoter Score (NPS) survey provided deeper insights of patient experience in the ED than an existing satisfaction survey. The study concluded that the NPS was statistically and clinically significant and is a recommended metric for measuring both patient satisfaction and experience in ED’s and other hospital settings.