Exploratory pilot testing of the psychometric properties of the person engagement index instrument among older, community-dwelling adults
Published November 7, 2017
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Northern Sydney Health District evaluated whether the Net Promoter Score (NPS) survey provided deeper insights of patient experience in the ED than an existing satisfaction survey. The study concluded that the NPS was statistically and clinically significant and is a recommended metric for measuring both patient satisfaction and experience in ED’s and other hospital settings.
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Culture & Leadership | Patient Family & Community Engagement
Inclusive Perspectives: Diversifying Patient and Family Advisory Councils
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Understanding that diversity and inclusivity within Patient and Family Advisory Councils (PFACs) are crucial for addressing the evolving needs of the community, Inova redesigned its advisor recruitment and engagement strategy. Initially met with resistance from some long-term PFAC advisors, Inova’s new approaches—including the introduction of term limits, revamped recruitment efforts, enhanced cross-generational digital presence, and
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