Experience – It’s Not Just Being Nice, Is it?
![](https://theberylinstitute.org/wp-content/uploads/2022/12/Experience-Its-Not-Just-Being-Nice-Is-it.jpg)
Rachel Biblow, Senior Director of Patient and Family Services at The Children’s Hospital of Philadelphia, shares the necessary elements of an experience formula and why understanding the balance between safety, quality and experience really does matter in creating meaningful interactions in healthcare today.
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