Culture & Leadership

Expanding the dialogue on patient experience

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Culture & Leadership | Patient Family & Community Engagement

Survivor Support Programs Strengthen Patient Experience

In this webinar, participants will gain in-depth knowledge of how providing survivor support programs can enhance the human experience of health care. Survivor support programs are the ideal mechanism to facilitate compassionate connected care between patients, families, and members of the care team. Learning Objectives – Recognize the role survivor support programs have on patient
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Culture & Leadership | Infrastructure & Governance | Staff & Provider Engagement

Ownership at the Frontline: Innovating an Experience Champions Program

Many patient experience teams are small, and it’s hard to do it all. Having an “Experience Champs” program allows us to have multiple hands with one voice influencing all locations. Experience Champs are made up of frontline staff members who are chosen by their leaders as passionate role models. During the last five years, the
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Culture & Leadership | Quality & Clinical Excellence | Staff & Provider Engagement

Words Matter: The Transformative Power of Language for Empowering Care

The words you use with colleagues and clients/patients from initial engagement through every level of patient-centered care can have a profound impact on the patient experience and impact understanding, adherence to treatment regimens, and recovery. Which part of a person are you addressing, which aspect of the human brain are you seeking to engage, and
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Expanding the dialogue on patient experience

Related content

Survivor Support Programs Strengthen Patient Experience

Ownership at the Frontline: Innovating an Experience Champions Program

Words Matter: The Transformative Power of Language for Empowering Care

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Expanding the dialogue on patient experience