Evaluating the Effectiveness of Empathy Huddles on HCAHPS Scores

In the healthcare arena, increased emphasis on patient-centered care has led providers to consider the patient’s experience as an important outcome metric. Many healthcare organizations collect patient experience data to identify which units perform well, and which units have an opportunity for improvement. Saint Luke’s Hospital explores how empathy huddle interventions aimed at increasing staff empathy would enhance their capacity to understand the patient’s experience, to act proactively on behalf of the patient and to show compassion and patience during patient interactions.
Related content
-
Culture & Leadership | Patient Family & Community Engagement | Staff & Provider Engagement
PX Chat: Leading with Pride – Navigating Patient Experience in Today’s Political Climate
2pm ET / 1pm CT / 12pm MT / 11am PT – Join us for a special PX Chat hosted by The Beryl Institute, created specifically for members and allies of the LGBTQ+ community working in patient experience. This virtual gathering is a dedicated space to connect, reflect, and support one another as we navigate
Learn more -
Culture & Leadership | Innovation & Technology | Staff & Provider Engagement
Human-Centered Leader Rounding: Using Generational Insights and Personalization
Explore how healthcare leaders can design and adapt their rounding processes to cater to different patient and employee generations, combining generational data with a personalized approach that is specific to the individual. The discussion will focus on personalized care, communication preferences, and bridging generational gaps in expectations through a human-centric approach that prioritizes empathy and
Learn more -
Culture & Leadership | Staff & Provider Engagement
Heartfelt and Healing: Mastering the Art of an Apology in Human Experience
In this webinar, participants will explore the expertly designed service recovery process developed by the Patient Experience team at Allegheny Health Network, a 10-hospital system in Western Pennsylvania. Attendees will learn how to enhance their current service recovery techniques through a collaborative, system-wide approach. This approach emphasizes sincerity, accountability, active listening, validation, and patient collaboration
Learn more