Establishing Evidence-Based Benchmarks & Guidelines for the Field of Patient Advocacy: Survey Results
The aims of this project are to 1) provide additional guidance for the establishment of benchmarks related to processes for grievances and complaints; 2). provide a baseline assessment of current knowledge within the field of patient advocacy personnel as a guide for potential future educational endeavors; and 3). identify common work environments and characteristics for individuals within the field of patient advocacy.
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Innovation & Technology
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Real-time feedback using digital technology allows an opportunity to improve the care experience of patients while they are still in your care and before they receive any surveys about their hospital stay. Learn how patient texting at Houston Methodist led to greater connections with patients and families, built trust and loyalty and improved HCAHPS scores
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Innovation & Technology
A Quality Improvement Initiative Using Discharge Education Videos to Improve Communication with Families in a Pediatric Urgent Care
Effective discharge communication, often given in verbal and written form, during pediatric acute healthcare visits positively impacts caregiver satisfaction and competency in providing at-home care. Institutions are beginning to incorporate evidence-based, and standardized multimedia education to try to further improve these outcomes.
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Innovation & Technology | Patient Family & Community Engagement
Building Trust in Healthcare: Insights from UAB Medicine’s Humanistic Care Study
PX MARKETPLACE – 2pm ET / 1pm CT / 12pm MT / 11am PT – Join Chris Brainard, Associate Vice President at UAB Medicine, and Amber Maraccini, VP of Healthcare Executive Advisory at Medallia, for a fireside chat on UAB’s innovative strategies to build trust in patient care. Explore how provider behaviors—like listening patiently and
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