Enhancing Post-Operative Patient Care through Improved Discharge Communications for Nurses
Published October 16, 2025
Northwell Health implemented the BPIN initiative—emphasizing Bleeding, Pain, Infection, and Nausea— to enhance the quality and consistency of nurse-led discharge communication for post-operative patients. Through the use of visual cues and structured education, the initiative improved patient understanding and engagement, leading to measurable gains in OAS CAHPS scores across participating hospitals.
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Enhancing Post-Operative Patient Care through Improved Discharge Communications for Nurses
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