Restoring Safe Workplaces in Healthcare: A Commitment to the Human Experience
Published June 14, 2022
This white paper reveals the impact of incivility and hostility in healthcare workplaces and why ensuring safe environments strengthens the overall capacity to deliver the best in overall care and human experience. Contributors from the U.S. and Brazil reveal why workplace safety is relevant to the human experience and the implications of not being committed to workforce safety as a foundational promise. The paper offers tangible actions framed within prevention, education and intervention for ensuring safe workplaces. Through a lens of the human experience, the paper shares how organizations are taking action within the broader community to create safe spaces for healing. The paper demonstrates that unaddressed workplace safety issues lead to tangible impacts including reduction of workforce morale, higher turnover, decreased confidence and increased errors.
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Staff & Provider Engagement
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In this narrative, I reflect on an early clinical encounter that reshaped my understanding of what it means to provide patient-centered care. As a medical student, I entered the exam room with a preset algorithm of what to say and how to act. Yet, when faced with a patient whose suffering could not be measured
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Quality & Clinical Excellence | Staff & Provider Engagement
Breaking Barriers: Strategies for Effective Language Access in Healthcare
Published November 18, 2025
Language access is a vital component of ensuring equitable, safe, and high-quality care for all patients. This panel discussion will explore how health systems are approaching language services from compliance and interpreter models to frontline staff engagement. Panelists will share lessons learned, strategies for training and empowering staff, and approaches for measuring the true impact
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Staff & Provider Engagement
Building Collaboration Through a Volunteer Liaison Program
Published October 1, 2026
Discover how a Volunteer Liaison Program can transform your volunteer strategy by strengthening collaboration between staff and volunteers. This session introduces a structured model that empowers staff to serve as liaisons, improving communication, supervision, and alignment with departmental goals. Attendees will explore methods for gaining staff buy-in, co-developing service descriptions, and using scheduling tools to
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