Engaging Nurses as Leaders in Patient Experience

Erin Fairchild, Patient Experience Coordinator III at Mayo Clinic, discusses the role of nurses in experience excellence as one of the most valuable and influential positions and shares ways to continually engage nurses as leaders in patient experience.
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Staff & Provider Engagement
Communicating at an Elementary Level: Lessons from Young Learners
Join us as Katelyn Moser, Senior Director of Patient Experience at MedStar Washington Hospital Center, shares insights from Career and Communication Day—an innovative initiative that brings elementary school students to her campus. This program not only reinforces essential communication skills among staff but also introduces children to the diverse career opportunities within healthcare. Don’t miss
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Culture & Leadership | Staff & Provider Engagement
Real-Time Coaching & Feedback: At-The-Elbow Support for Success
Unlock the power of coaching to inspire, engage, and gain buy-in from your team. In this interactive webinar, you’ll hear from nursing and physician leaders on how they leveraged practical coaching techniques to build trust, foster accountability, and align your team around shared goals. Discover strategies to overcome resistance, communicate with influence, and create a
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Staff & Provider Engagement
Volunteer Professionals Community Connection Call – Shadowing
Some volunteer program leaders also manage job shadowing programs at their hospitals and clinics. These are usually intended to be short-term experiences directly 1-1 with a preceptor. It is observation-only, which is different from traditional volunteer programs where students would perform tasks independently.
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