Employee Engagement: A Central Driver in Your Patient Experience Efforts
Stacy Palmer, Senior Vice President, The Beryl Institute
Deanna Frings, Vice President, Learning and Professional Development, The Beryl Institute
As patient experience remains a top priority and experience efforts continue to expand, there is a greater focus being placed on employee engagement as identified in the 2017 State of Patient Experience benchmarking study. Join us for a conversation on culture, leadership and the critical role employee engagement has on achieving experience excellence. Learn what organizations are doing to support all who work in healthcare deliver the best to their patients, families and each other.
Related content
-
Culture & Leadership | Infrastructure & Governance | Staff & Provider EngagementOwnership at the Frontline: Innovating an Experience Champions Program
Many patient experience teams are small, and it’s hard to do it all. Having an “Experience Champs” program allows us to have multiple hands with one voice influencing all locations. Experience Champs are made up of frontline staff members who are chosen by their leaders as passionate role models. During the last five years, the
Learn more -
Infrastructure & GovernanceA Team Approach to Improving Patient Throughput
Presenters will share an interdisciplinary team-based approach, how they gained essential buy in and support and secured the dedicated resources. All, which has resulted in achieving impressive outcomes in patient throughput and enhanced teamwork.
Learn more -
Infrastructure & GovernanceVolunteer Leadership During a Pandemic
Hear ideas for new or different volunteer positions that leaders can propose to their hospital administration.
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Employee Engagement: A Central Driver in Your Patient Experience Efforts
$49.00
PURCHASE NOW